Product Responsibility

We build our food business on responsible production and customer satisfaction. Indofood has implemented a rigorous quality control system that complies with ISO 9001:2008 for Quality Management System and ISO 22000:2005 for Food Safety Management System to produce safe, hygienic and high quality F&B products for consumers.

Halal Commitment
All Indofood F&B products are Halal certified with Sistem Jaminan Halal (“SJH”) by the Assesment Institute for Food, Drugs and Cosmetics of the Indonesian Council of Ulemas (“LPPOM MUI”). The Indofood Halal Secretariate (“IHS”), comprising  representatives from all divisions, ensures that our halal requirements conform with the SJH established by LPPOM MUI. SJH is a HAS 23000 standard which is an international reference and is recognized by 41 foreign certification institutions it has facilitated our exports to these countries.

Improving Nutrition Levels
Indofood constantly strives to enhance the nutritional content of its food products, including fortifying some of them with nutrients, such as vitamin A, folic acid, iron, zinc and iodine, to help address the challenge of malnutrition. We comply with the relevant regulations and standards on food production, including maintaining the levels of sugar, salt and fat in our products below the limits set by the Food Standards National Indonesia. In fact, several of the products have been developed with no sugar added, in order to provide a healthier option for consumers.

Consumer Service Facility
Customers are key stakeholders of Indofood and we strive to improve consumers’ satisfaction and experience by providing quality products and reliable services, and listening to their feedback. The Indofood Consumer Care is an accessible platform that provides consumers with different channels to inquire or comment about Indofood’s products and services.